Returns / Repair Policies

LINK2CARE® – WATCH2CARE® Warranty Terms

Thank you for purchasing the LINK2CARE® – WATCH2CARE® Smartwatch (hereinafter referred to as "the Product"). Before using this Product, please read the following warranty terms (hereinafter referred to as "these Terms") carefully.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. To simplify this process, we provide an Electronic Withdrawal Option.

• How it works: You may exercise your right to withdraw by using the "Submit Withdrawal" link available in the footer of our website.

• Data processed: To process your request via this electronic method, we require and will process your full name, email address, and order number.

• Confirmation: Once you submit your withdrawal electronically, we will send you an acknowledgement of receipt on a durable medium (e.g., by email) without delay.

1. General Warranty Provisions

1.1 These Terms apply only to products purchased through official authorized channels of LINK2CARE®.
1.2 Please keep the purchase invoice or valid proof of purchase as the basis for the warranty period. If unavailable, the warranty period will be calculated based on the product's serial number and extended by 90 days from the manufacturing date.
1.3 For matters not covered by these Terms, the relevant laws and regulations of the purchase location shall apply.
1.4 The LINK2CARE® Customer Service Center holds final interpretation rights over these Terms.

2. Warranty Period

2.1 Overall Warranty Period: A one-year (12 months) free warranty service from the date of purchase.
2.2 Battery Warranty Period: Free warranty if the battery's maximum capacity decreases to below 50% of its original capacity under normal use. If not, it is considered normal wear and tear and is not covered.
2.3 Accessory Warranty: Straps included with the packaging enjoy a three-month (90 days) warranty. This warranty covers material or workmanship defects only, excluding normal wear, fading, or aging.

3. Coverage

This warranty covers material and workmanship defects from the date of purchase. Under normal use, the following failures due to material quality or production process defects are covered by the free warranty:

• The smartwatch fails to power on or restarts unexpectedly.
• Abnormal display (such as bright spots, dark spots, lines, flickering, etc.).
• Complete failure of sensors (e.g., heart rate, blood oxygen, temperature sensors).
• Key malfunctions or charging interface failures (excluding charging interface dirt causing poor charging, which needs normal cleaning).
• Body separation or cracks (not caused by human damage).

4. Non-Warranty Scope (Important)

Product failures or damages caused by the following situations are not within the free warranty scope and will incur repair fees:
4.1 Human Damage and Accidental Events:

• Any form of screen breakage or scratching.
• Liquid damage or moisture (such as corrosion from sweat, rain, or seawater) and damage caused by use in high-temperature and high-humidity environments (like saunas, hot showers).
• Physical damage from impact, drops, compression, or burning.
• Damage caused by force majeure (e.g., fire, flood, earthquake, lightning).

4.2 Improper Use and Maintenance:

• Damage caused by using non-LINK2CARE® official accessories (like chargers, charging cables).
• Not operating or storing the product as instructed in the manual.
• Normal wear from usage, minor scratches, or color fading.

4.3 Unauthorized Modifications and Repairs:

• Damage caused by disassembly, repair, or modification by unauthorized personnel.

4.4 Health Function Disclaimer (Core Clause):

• The health monitoring functions of this product (such as heart rate, blood oxygen, sleep analysis, and organ health trend assessment) are for daily health management reference only and are not medical diagnostic equipment.
• Monitoring data should not be solely relied upon for diagnosing diseases, medication, or other medical decisions. If you feel unwell, please consult a professional doctor or TCM practitioner and use standard medical equipment for testing.
• LINK2CARE® is not liable for any direct or indirect consequences resulting from reliance on health data from this product.

5. Data Collection Disclaimer

If the smartwatch fails to collect data (e.g., sleep data, activity tracking), this does not automatically indicate a defect. Data absence may result from:

• User settings or preferences.
• Environmental conditions.
• Software and application updates or compatibility issues.

6. Assessment Process

If you believe your smartwatch is not functioning properly, please contact our customer service for an assessment. We will conduct a comprehensive inspection of the device to determine if it falls within the warranty scope.

7. Warranty Process

7.1 Contact Customer Service: If the product malfunctions, please first contact the technical support team via the LINK2CARE® official app or customer service hotline for remote troubleshooting. 
7.2 Return for Repair: If repair is needed, please send the product and a copy of the invoice to the designated after-sales address, properly packaged using the original packaging or cushioning materials.
7.3 Inspection and Quotation: After receiving the product, the after-sales center will conduct an inspection. Failures within the warranty scope will be repaired for free; those outside will receive a quotation for your agreement before repair.
7.4 Repair Completion: After repair, we will return the product as soon as possible.

8. Other Notes

8.1 Warranty service does not include data recovery. Please back up important data on the smartwatch before sending it for repair. LINK2CARE® is not responsible for any data loss that may occur during the repair process.
8.2 Defective parts replaced during repair become the property of LINK2CARE®.
8.3 The warranty period for repaired components is recalculated to one year from the date of repair completion.
8.4 Trademarks and Copyright: LINK2CARE® and WATCH2CARE® are registered trademarks of Dayton Industrial Co., Ltd.